Careers at ThermoFisher Scientific


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Job ID :
Location :
India - Bangalore
Job Description

Position Summary:

The ServiceNow Developer is a self-starter who documents, designs, and codes updates to all areas of the platform including: Incident, Change, Problem, Request, CMDB, Discovery, and Service Portal. The Developer is keen to seek out new solutions and is able to work in a global, cross-functional team.

Key Responsibilities:

  • Designs and implements Information Technology Service Management processes in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal, and ITOM

  • Design, Development and Implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting and third party software integrations

  • Performs advanced configurations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, ACLs, Client Scripts, workflows, custom tables, reports, etc.

  • Reviews proposed designs with platform owner, architect, and development lead to ensure adherence to technical design guidelines

  • Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions

  • Performs peer review of code prior to functional testing

  • Stays current on ServiceNow products and applicable integrated technologies.

  • Works closely with ServiceNow functional team to configure and improve core and custom applications

  • Develops new systems integrations and process automation

  • Contributes to application and platform upgrades

  • Responsible for on-call application support

  • Load, Modify, and maintain data between ServiceNow and other platforms

  • Create ServiceNow reports and dashboards

  • Other duties as assigned

Minimum Requirements/Qualifications:

  • Bachelor’s Degree in Computer Science, Business Management, Project Management or Management Information Systems or equivalent work experience acceptable

  • ITIL Foundations V3 certification desired

  • ServiceNow Administrator Certification desired

  • Certified ServiceNow Developer Certification desired

  • Certified ServiceNow Implementation Specialist Certification desired

  • 2+ years working in ServiceNow Environment

  • 3+ years’ experience developing in: PHP, Java, Python, Ruby, .Net, or Perl

  • Scripting (JavaScript, AngularJS, HTML, CSS, Jelly) and Rest API experience preferred

  • Ability to translate details into specific tasks needed to accomplish a task or solve a problem

  • Ability to problem solve and work well in complex, ambiguous situations

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

  • Proven ability to navigate the technology environment and work effectively with multiple groups

Non-Negotiable Hiring Criteria:

  • Strong attention to detail, organizational skills and time management skills

  • Outstanding verbal and written communication skills

  • 2+ years working in ServiceNow Environment

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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