Careers at ThermoFisher Scientific


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Job ID :
Location :
India - Bangalore
Job Description

Position Summary:

The ServiceNow Administrator is a self-starter who troubleshoots and provides support all areas of the platform including: Incident, Change, Problem, Request, CMDB, Discovery, and Service Portal. The Administrator has strong soft skills and is able to provide technical assistance and troubleshoots as required with colleagues across the globe.

Key Responsibilities:

  • Design and implementation of Information Technology Service Management processes in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal, and ITOM

  • Design, Development and Implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports

  • Performs basic configurations of Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, ACLs, Client Scripts, workflows, custom tables, reports, etc.

  • Reviews proposed designs with platform owner, architect, and development lead to ensure adherence to technical design guidelines

  • Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions

  • Stays current on ServiceNow products and applicable integrated technologies.

  • Works closely with ServiceNow functional team to ensure break fix solutions meet technical guidelines

  • Responsible for on-call application support

  • Contributes to application and platform upgrades

  • Loads, Modifies, and maintains data between ServiceNow and other platforms

  • Creates ServiceNow reports and dashboards

  • Accountable for incident and request SLAs for the ServiceNow Platform

  • Provides consultative troubleshooting leadership via phone, email, conferences with colleagues across the globe

  • Other duties as assigned

Minimum Requirements/Qualifications:

  • Bachelor’s Degree in Computer Science, Business Management, Project Management or Management Information Systems or equivalent work experience acceptable

  • ITIL Foundations V3 certification desired

  • ServiceNow Administrator Certification desired

  • Certified ServiceNow Implementation Specialist Certification desired

  • 2+ years working in ServiceNow Environment

  • Scripting (JavaScript, AngularJS, HTML, CSS, Jelly) and Rest API experience preferred

  • Experience with middleware and discovery technologies

  • Ability to translate details into specific tasks needed to accomplish a task or solve a problem

  • Ability to problem solve and work well in complex, ambiguous situations

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

  • Proven ability to navigate the technology environment and work effectively with multiple groups

Non-Negotiable Hiring Criteria:

  • Strong attention to detail, organizational skills and time management skills

  • Outstanding verbal and written communication skills

  • 2+ years working in ServiceNow Environment

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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