Field Service Engineer
Job ID :
China - Wuhan
- Provides scientific instruments (such as real-time PCR, DNA sequencing, and genome sequencer) installation, basic operation training, maintenance and service repair.
- Assure continuity of customer operations and high levels of customer satisfaction, and cooperate with service engineers and service sales to support service team to achieve its business target.
- Keep coordinate with other department for the problem which happened in our daily work;
- Improve customer satisfaction;
- Help service sales on service order.
- Provide service in Hubei, and will travel to Jiangxi, Hunan and Fujian to support local service engineers if cases needed.
- The Engineer will base in Wuhan.
- Bachelor and above, majored in electrical control, chemistry, molecular biology, biotechnology;
- Intelligent, flexible, open minded and high sensitive on team work;
- At least three year work experience on customer service, family with whole customer service procedure;
- Good communication and presentation skills, family with customer psychology;
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