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Job ID :
Location :
United Kingdom - Hemel Hempstead
Job Description
Job Title: Service Administrator- Dispatch
Contract type- 8 month fixed term contract dispatch, calls, customer service
Location: Hemel Hempstead
Band: 3 dispatch, calls, customer service

Company Information dispatch, calls, customer service
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. dispatch, calls, customer service
Position Summary dispatch, calls, customer service
To deliver efficient, “above expectation” services to our customers, when they contact the UK branch of the European Service Organization and establish a good working relationship with our Customers and Field Service Engineers by efficient scheduling of service work. dispatch, calls, customer service

Key Responsibilities:
  • Take and log all customer calls on the appropriate database(s)
  • Allocate calls to correct field service engineer (FSE)
  • Check any outstanding debt and contract queries relating to logged calls
  • Keep the customer updated on progress of open calls
  • Check parts FSEs require have been sent out by factory or third party vendor
  • Generate the appropriate documentation
  • Receive and process the Field Service Reports once the job has been completed
  • File engineers job sheets – electronic and hard copies
  • Ensure PM (Annual) Service jobs are scheduled to agreed timescales
  • Preparation of estimates for instrument moves, relocations and reinstallations and general chargeable work upon request
  • Process incoming email queries and requests
  • Maintenance of customer history and records on the company service databases and ensure amendments are made in a timely manner.
  • Arrange installation of new instruments in a timely manner as required
  • Provide cover for other members of the service admin team as required including closing and invoicing jobs, assisting with contract service plan renewals

Person Specification:
  • Experienced Administrator
  • FSE Dispatch experience would be an advantage but not essential
  • Commitment to providing an excellent level of customer service.
  • A thorough approach and attention to detail.
  • A good level of customer facing skills, specifically good telephone skills
  • Good keyboard skills and intermediate level PC skills – Word Excel/Outlook
  • Team player
  • Ability to multitask and work under pressure
  • Has a can do attitude
  • Ability to deliver to deadlines
  • SAP Experience helpful but not essential as training will be provided
  • Strong communication and interpersonal skills

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Contact Elena Lambrianides directly if you have any questions- elena.lambrianides@thermofisher.com


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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