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Job ID :
59953BR
Location :
United Kingdom - Edinburgh|United Kingdom - Glasgow|United Kingdom - Paisley|United Kingdom - Remote / Field
:
Job Description

Company Information

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

Job Description

Job Title: Field Service Engineer
Reports To: Service Manager, UK/ Benelux
Group/Division: Anatomical Pathology
Career Band: 5
Location: UK, Scotland, ideally Edinburgh based

Position Summary:
  • Responsible for delivering all Service activities (which include: installation including related customer introduction training, repairs, preventative maintenance services, qualification services, remote technical support by phone and e-mail.) to achieve:
  • - Satisfied customers becoming loyal customers
  • - Highest first time fix rates / lowest mean time to repair
  • - Lowest repeated call rates
  • Contributes to the overall service targets with respect to bookings, revenues, service profit and overhead cost while following all internal rules, processes and practices.

Main Activities / Responsibilities
  • Performs all Service Activities in line with internal rules and customer regulations
  • Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using TMO instruments. Actively promote our contract products. (80%)
  • Ensures highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.
  • Is responsible for managing the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.. (5%)
  • Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others). (5%)
  • Is responsible for reporting accurately and in a timely manner, all activities as required (e.g. Field Service Reports, Expense Reports, etc.) (5%)
  • Assures alignment of all activities at the customer site with the rest of TMO and informs other parts of TMO about important information with respect to our customers (e.g. information about new purchases for sales/lead generation) (5%)

Minimum Requirements/Qualifications:
  • Professional background in Electronics/Chemistry/Engineering or related subjects
  • Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
  • Strong problem solving skills
  • Good verbal and written communication skills, ability to work across all levels, functions and regions
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Excellent inter-personal, self-motivational and negotiating skills
  • PC skills
  • Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
  • Good English skills, both verbal and written
Non-Negotiable Hiring Criteria:
  • Clean Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory andoccasionally US is required.
  • Good English skills, both verbal and written



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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