Careers at ThermoFisher Scientific

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Job ID :
Location :
South Korea - Seoul
Job Description
Service Support Representative(Service Admin)
Based in Seoul, Korea

Provide administrative and sales support to business for Service & Support function to maximize commercial success. This involves interacting with staff, customers and other stakeholders to enable the successful achievement of corporate, team and individual goals.

  • Answering service sales enquiries, redirecting queries where appropriate
  • Call and e-mail customers on contract expiry status as well as monthly contract expiry update to Service Team
  • Prepare localized brochure or leaflet of Service products as well as value proposition proposal for customer review for renewal. Preparation of service history report for contract renewal requirement
  • Support contract negotiation and contract agreement document preparation
  • Support PPS bidding documents for KFDA or Government site.
  • Provide update and support Instrument GA Sales Team on equipment information, service products, promotion and marketing information
  • Support and update Field Service Engineer of customer site visit, contract information and special customer request related to our Service products
  • Support quotation creation and technical information related to Qualification Services (OQ,IPV , PDC , Temperature Verification , FPPM)
  • Other duties as assigned by Manager

  • Responsible for ordering spare parts and tracking of urgent spare parts orders from overseas
  • Tracking and monitoring of service billable funnel
  • Administers the Service Contract and ad-hoc billable business through quotation, contract creation and invoicing
  • Provide information to other departments relating to Installation, Service Billing and Consignments
  • Undertakes SAP maintenance through clearing of material transfer between storage locations, creation of service orders
  • Preparing some GRC document to ship PCR (Invoice, Packing List, reason document) to SG
  • Assist invoicing requirement to government website
  • Ensure that office spare inventory is accurate with material movement tracked
  • Advocate and gate keeper for policy and procedure
  • A bachelor's degree or equivalent in business administration, marketing, sales field with relevant experience in multinational company for around 2 years ( However fresh graduated candidates are welcome to apply)
  • Excellent written and verbal communication skills in both Hangul and English
  • Excellent telephone manner, customer service, sales and negotiation skills
  • Excellent organizational and time management skills
  • An understanding of commercial administrative and invoicing systems
  • An understanding of the operation of a field service organization
  • Intermediate skill levels in MS Office packages, especially Excel
  • An ability for practical learning and independent work practices
  • A high degree of attention to detail
  • Excellent numeracy skills
  • Ability to work under pressure and deadline
  • Ability to prioritized tasks
  • Taking ownership and responsibilities
  • Positive and independent
  • Ability to quickly learn new skills/processes/software

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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