Position Summary: Provide after-sales customer training and application support for FTIR & rheometer to create bigger customer value through better utilization of TFS products. Interface with 3rd party training partners, marketing and commercial team, to influence customer preference in favor of TFS in the training, eventually become loyal customers.
Conduct customers training and application support for basic and high-level FTIR (iS 5/10/50)，STNIR(Antaris), Raman(DXR), microscope(iN5/10), UV(E200)etc -40% Conduct customers training and application support for rheometer (MARSIII, RS6000,Polylab OS, Process 11 etc.) -30% Conduct customers training and application support for food safety industry -30% Manage and develop 3rd party training partners to meet gap of TFS training resources, ensure qualified training delivered by 3rd party with customer satisfaction. Provide internal app training to FSE or dealers’ FSE, to improve know-how transfer and ensure better usage of TFS products and create bigger customer value. Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction. Manage daily operation of Training Lab, maintain and keep instruments and lab facility in good condition. Post-sales follow-up to monitor customer satisfaction and fortify customer relationships. Provide technical assistance or training for assigned products or technologies to FSE, sales or support channels (internal or external) to enable channel competence and competitiveness. Compile customer training materials for assigned product line or technologies as required. Define and update training SOP, which should cover customer-oriented training process, basic and in-depth technical points, selling points or other advantages of TFS products,etc.
Customer satisfaction and CAS survey KPI of commercial on related products, Sales revenue, growth rate, market share, etc for IC product lines TFS brand impact and customer preference to related products.
Master or above in analytical chemistry or subjects related such like analytical chemistry, material science, bio-engineering, etc. >2 years hands on lab experience with analytical instruments related. Practical experience in FTIR & rheometer operation Familiar with Thermofisher related instruments or food safety industry would be preferred. Effective oral and written communication skills with both English and Chinese (Mandarin). Demonstrated effective teamwork player. Self motivated and result oriented. Systematic problem solver. Effective customer interactive experience. Project management experience. Good training skills and presentation skills, TTT certificate is preferred. Open mind and customer-oriented mindset, willing to do continuous improvement to meet customer and business needs.
Join our Talent Community
If you're ready to make a difference in the world, you can do it here.Join