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Job ID :
60329BR
Location :
China - Beijing
:
Job Description

Job description

This role is focused on driving excellence in customer applications & technical support for both products pre-sales/post-sales inquiries and training.

Main Responsibilities:

  • Respond to customers' inquiries regarding the proper use of general molecular biology, protein biology, cell biology, and cell analysis related products in the field or by phone/email.
  • Support Sales Representatives to do on-field support to provide technical and applications expertise in response to customers’ inquiries.
  • Provide post-sales products and applications training to customers in their laboratories or Thermofisher Scientific training centers.
  • Provides troubleshooting support to customers and resolves customers' complaints of a technical nature.
  • Prepare and present seminars to wide array of audiences including customers, potential customers, Sales Representatives and other employees as requested.
  • To identify customer opportunities, needs and requirements and communicate opportunities to sales force.
  • Application oriented business development;
  • Serve as a customer liaison and being responsible for promoting and maintaining positive customer relations.

Requirements:

  • PhD in research background includes Stem cell, Cancer research, neurobiology, cell therapy, immunology or similar field, post-dr. or oversea experiences are preferred;
  • General knowledge and hands-on experience of molecular biology, protein biology, cell biology, and cell analysis are preferred.
  • Laboratory management experience is a strong plus.
  • Proven ability to digest large amounts of new and complex technical information in a short time;
  • Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly
  • Good presentation, interpersonal and negotiation skills, excellent communication skill to deal with the scientific communication with customers
  • High energy, team player and the ability to work under pressure
  • Initiative, self-motivated, open-minded and detail-oriented
  • Fluent in both oral and written English.



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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