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Switzerland - Basel|Switzerland - Reinach|Switzerland - Zug
Job Description

Field Service Engineer - Chromatography IC/HPLC (m/f)​

Job ID: 60771BR
Location: Switzerland – remote (German speaking part)

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $20 billion and over 65,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands – Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com.

In your role as a Service Engineer, you are responsible in delivering all service activities within Switzerland for the Ion Chromatography and/or HPLC product ranges.


  • Responsible for conducting repairs, providing maintenance and validation services
  • Perform an analysis of instrument failure and provide support to the technical hotline as needed
  • Contributes to the overall Service Targets with respect to bookings, revenues, service profit and overhead cost while following all internal rules, processes and practices (as they are described)
  • Performs all service activities in line with internal rules and customer regulations
  • Assure responsive telephone support and diagnostics as well as on-site services to exceed the customers’ expectation and making them successful by using TMO instruments. Actively promote our contract products.
  • Always ensures the highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
  • Follow our ethical business conduct guidance
  • Responsible for managing the company's assets provided, such as car stock/inventory of parts, computer, telephone, general tools, software, company car, manuals etc..
  • Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (dispatching function, Team Leader, others).
  • Responsible for generating reports in an accurate and timely manner for all activities as required (e.g. field service reports, expense reports, etc.)
  • Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)

Minimum Qualifications:
  • Technical education and/or chemical background, or equivalent work and industry experience
  • Fluent in German and good knowledge of the English language is mandatory
  • Valid driving license is mandatory
  • Excellent inter-personal, self-motivational and negotiating skills
  • Willingness to travel mainly within the appointed region, in this case it would be Switzerland. For training or special calls, international traveling including all EMEA territory and occasionally to the US required

Preferred Qualifications:
  • A minimum of 2-3 years’ experience with servicing HPLC, IC or LC products or valid experience as a user
  • Very good PC skills
  • Strong problem solving skills
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Very good command of the German language is necessary
  • Good English skills would be beneficial
  • Knowledge in the French language is an advantage
  • You live within the designated territory
What we offer you:
  • Interesting product groups within a dynamic market environment
  • Working on a local level within a multinational company
  • Teamwork in a matrix organization
  • Possibility to contribute to the development of the local business activity
  • Intensive teamwork together with your local colleagues from Sales
  • Training on the Job

We are looking forward to receive your application. Please refer to the above Job ID and include your salary expectations as well as your period of notice.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed, as an exhaustive list of all employee responsibilities, duties and/or skills required of all personnel so classified.


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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