Key Responsibilities: (Bullets)
Provide accurate and reasonable technical solution to our customer Maintenance the existing technical documentation including knowledge base Give necessary support to new employees or technical support specialist to solve problems Find the defects of the existing processes and provide suggestions for improvement Onsite service will be needed when necessary Teamwork and develop instruction plan for other TS engineers
Minimum Requirements/Qualifications: (Bullets)
1、BS degree or above in analytical chemistry, chemical engineering, or equivalent required.
2、5 years technical support experience or more than 7 years technical experience in related industry
3、At least 3 years’ experience with IC&HPLC controlled by Chromeleon
4、Excellent communication, presentation and documentation skills in both Chinese and English
5、Effective oral and written communication skills with both English and Chinese (Mandarin)