Careers at ThermoFisher Scientific

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US - California - Remote / Field|US - California - San Jose
Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Division Information:

Driven by our goal oriented team of service experts, the Microbiology Division (MBD) is a trusted supplier of a broad range of high quality media and diagnostic products used in clinical, industrial, research, and academic laboratories. For over 30 years, the group consisting of over 2,000 employees has been highly dedicated to microbiology and provided superior product performance and expert, responsive customer support to laboratories nationwide.

This position will be remotely based in the California Bay area.

How will you make an impact?

The Field Service Engineer is responsible for customer support activities, with a focus on preventative and corrective maintenance of instrumentation. This person will utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electromechanical instruments.

What will you do?

The Field Service Engineer will manage service call scheduling, parts inventory and handle administrative responsibilities . Additionally this person will handle customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales. The Field Service Engineer will represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.

Key Responsibilities:

  • Perform repairs, preventive maintenance, upgrades and installs of laboratory instrumentation
  • Must have excellent customer interface skills and be responsible for customer satisfaction in assigned territory
  • Responsible for maintaining inventory and administrative records in a timely manner
  • Assist in the development and improvement of service processes and information
  • Joint territory management with the Area Account Managers
  • Assist other Field Service Engineers in problem resolution and territory management
  • Provide account status and service visit reports to the manager
  • Manage and troubleshoot complex technical issues with hardware, firmware and software
  • Must be proactive in resolving instrument issues before they become chronic by determining a root cause and course of action
  • Responsible for sale of parts and labor
  • Comply with local management policies for access to facilities in assigned territory
  • Remain current on equipment/tools through appropriate training, manuals, technical bulletins and other relevant materials
  • Ensure proper communication and/or documentation for product complaints per SOP
  • Must be able to maintain records and reports as required, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions

How will you get here?

  • Associate’s degree in electronics, engineering, biomedical technology or equivalent experience.
  • Bachelor’s degree in engineering or technology preferred
  • Minimum 2 years of relevant experience with related science, engineering and/or customer skills
Knowledge, Skills, Abilities
  • Ability to manage a large territory and perform service training, customer training, support and repair of laboratory equipment
  • Must be able to travel at least 75% with overnight stays
  • May be required to travel to customer sites with as little as 24 hours notice
  • Must be able to take at least 10 paid on-call weekends in a year
  • Must be able to lift up to 50 pounds on a routine basis

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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