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Job ID :
61226BR
Location :
US - Wisconsin - Madison
:
Job Description

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Job Title: Technician, Depot Repair

Position Summary:

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. This UV/Vis and FTIR Depot Repair Technician is responsible for providing customer service by performing calibrations, preventive maintenance, and repairs on UV/Vis and FTIR customer instruments and assemblies.

Key Responsibilities:

  • Represents the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
  • Provides customer service by performing calibrations, preventive maintenance, and repairs on customer UV/Vis and FTIR instruments and assemblies. Seeks assistance from peers as needed to perform activities.
  • Communicates effectively with customers during all phases of service, including scheduling, diagnosis, quotation, and shipment. Ensures the schedule meets the customer’s needs.
  • Repair customer property in a timely manner utilizing current Depot repair processes and tools.
  • Maintain employee training demands and records.
  • Provides feedback to factory personnel on product quality issues or improvements.
  • Participate on service factory interface teams and technical services teams regarding product quality issues as necessary.
  • Accurately maintains service records within SAP system. This includes, but not limited to, closing service notifications, updating repair activities, inventory, labor, and printing customer facing documents. Assists all technicians in this process to ensure that notifications are completed timely and accurately.
  • Maintains company assets (Test equipment, tools, inventory, computer, etc.) in good and working condition.
  • Performs all other duties as assigned by Manager.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation maintained in a laboratory environment.
  • Must have strong interpersonal and effective communication skills.
  • Ability to work independently and meet deadlines.
  • Ability to organize and handle high pressure situations.
  • Demonstrated leadership abilities and decision-making abilities.
  • Basic instructional abilities (training).
  • Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement

Minimum Requirements/Qualifications:

  • Technical Degree and/or related BA Degree or equivalent experience.
  • Minimum five years technical experience or relevant industry experience on UV/VIS or FTIR Spectrophotometers.
  • Must have good computer and software skills, including fluency with current Windows operating systems, Outlook, Excel, and Word programs.
  • Familiarity with basic test equipment used in department (Multimeters, O’Scope, Pressure meters).
  • Knowledge of SAP is a plus.
  • Ability to read, interpret and analyse component layout drawings, assembly drawings, wiring and labelling diagrams.
  • Must have experience communicating effectively with a wide variety of people.

Physical/Environmental requirements

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.

The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds, and rarely lift and/or move more than 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Other Job Requirements:

  • Adhere to EHS policies and procedures and ensure a safe and healthy workplace environment
  • While performing the duties of this job, the employee is sometimes exposed to risk of electrical shock.
  • The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and vibration. The environment may have exposure to chemicals.
  • Position likely to require overtime and/or flexible hours in order to complete tasks.

This position is NOT approved for relocation.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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