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Job ID :
60527BR
Location :
China - Beijing
:
Job Description

Job description

  • To provide quality technical support to ensure that customers receive accurate advice on product usage;
  • Guidance on product selection, Usage, and resolution of technical complaints.

Main Responsibilities:

  • Respond to customers' inquiries regarding the proper use of general protein analysis, Immunodetection, and cell analysis related products in the field or by phone/email.
  • Support Sales Representatives to do on-field support to provide technical and applications expertise in response to customers’ inquiries.
  • Provide post-sales products and applications training to customers in their laboratories or Thermofisher Scientific training centers.
  • Provides troubleshooting support to customers and resolves customers' complaints of a technical nature.
  • Prepare and present seminars to wide array of audiences including customers, potential customers, Sales Representatives and other employees as requested.
  • To identify customer opportunities, needs and requirements and communicate opportunities to sales force.
  • Serve as a customer liaison and being responsible for promoting and maintaining positive customer relations.

Requirements:

  • PhD in cell biology and/or immunology or similar field, post-dr. or oversea experiences are preferred;
  • 2+ year of Hands on experience on workflow of Immunoassays and flow cytometry is highly preferred;
  • Proven ability to digest large amounts of new and complex technical information in a short time;
  • Good command of communication and presentation skills;
  • High energy, team player and the ability to work under pressure
  • Initiative, self-motivated, open-minded and detail-oriented
  • Fluent in both oral and written English.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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