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Job ID :
62131BR
Location :
Czech Republic - Brno
:
Job Description


When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

The IT Analyst will support local end-users and provide services to other locations within the region – remote and on-site. S/he will install, configure, administer and support local PC and Server hardware (incl. peripherals) and applications in a Windows and ESX environment. The personal will also provide consistent levels of service through SLAs and effective IT support for site business activities.

Key Responsibilities:

  • Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes
  • Improve end-user experience
  • Protect data & system security and data privacy
  • Assist with IT projects and roll-outs
  • Work in global IT teams and on specific IT subject areas (regional EU, international)
  • Update IT management up to date on progress at supported site(s)
  • Provide agreed IT services for one or more site(s)
  • Monitor and track work orders for meeting SLA, due dates, and other priorities in order to meet customer needs
  • Participate in quality improvement tools to solve up common user requests / issues
  • Assist with any infrastructure changes to improve performance, cost, or functionality
  • Escalate problems as necessary
  • Participate in site compliance regarding IT directives, policies and initiatives
  • Assist the local business leaders with coordinating business and IT support activities
  • Keep track of IT inventory (Hardware, Software Licenses) and validation status
  • Maintain IT related documentation

Minimum Requirements/Qualifications: (Bullets)

  • BS in Computer Science, Engineering, or comparable
  • Good knowledge of Windows O/S and PC/Server hardware
  • Skills and experience with Microsoft Office 365 product family; ability to help showcase Office 365 features & capabilities
  • Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.
  • Constant learning attitude to keep broad IT knowledge up to date
  • Customer focused attitude
  • Good written and verbal communications skills

Non-Negotiable Hiring Criteria: (Bullet 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.)

  • Experience in system integration or comparable (MCSE, MCITP, …)
  • Excellent local language and good English language skills (in speaking & writing)
  • 3 years experience preferably in mid to large sized companies
  • Driving License (class B)



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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