Careers at ThermoFisher Scientific


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Job ID :
Location :
United Kingdom - Paisley
Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

We have a great opportunity for a Senior Customer Care Representative to join our Consumables Customer Care team in our site in Inchinnan, Paisley. This role will offer great variety and an opportunity to join a fast moving global organisation. The position is initially been offered for a 9 month fixed term contract.

You will liaise with internal and external customers via phone & email handling order requests, queries, managing the process for escalated customer queries, while providing a professional and proficient service. This is a busy team, therefore flexibility and adaptability are essential along with excellent attention to detail.

Key responsibilities will include:

  • Managing all telephone / fax / written / web orders within the divisions guidelines, relay price and availability of products to customers where necessary
  • Maintaining daily customer service reports
  • Playing a key role within the implementation of new assignments and projects
  • Developing and delivering training and materials to support departmental needs
  • Solving/escalating systems issues
  • Providing cover to the supporting Manager when required
  • Providing a high standard of customer service support to our customers
  • Maintaining and creating new customers accounts
  • Assessing individual customer requirements and direct activities to appropriate departments

Who we are looking for:
  • A self motivated , enthusiastic, a positive individual who can work as part of a team but also work on their own initiative
  • Experience working in a customer care environment, liaising with corporate customers
  • Previous office experience is required
  • Fully proficient is MS Office
  • Is confident and articulate and able to engage at all levels
  • Ability to work to deadlines and prioritise their workload
  • Must have the ability to identify and solve problems and to multi task under deadlines

What we offer:
  • Working hours will be between 8.00am and 5.00pm on a shift rota
  • Free car parking
  • On site subsidised gym
  • 25 days holiday + bank holidays
  • Pension
  • Private medical insurance
  • A variety of flexible benefits

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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