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Job ID :
61040BR
Location :
United Kingdom - Remote / Field
:
Job Description

Main Activities / Responsibilities

Performs all Service Activities in line with internal rules and customer regulations

Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful by using TFS trace elemenatal analysis ICP OES, ICP MS & Atomic Absorbtion instruments. Actively promote our contract products. (80%)

Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.

Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others). (5%)

Is responsible to manage the companies assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.. (5%)

Is responsible to report accurate an timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.) (5%)

Assures alignment of all activities at the customer site with the rest of TFS and informs other part of TFS of important information with respect to our customers (e.g. information about new purchases to sales/lead generation) (5%)

Minimum Requirements/Qualifications:

•Professional background in Electronics/Chemistry/Engineering or related subjects

•Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.

•Strong problem solving skills

•Good verbal and written communication skills, ability to work across all levels, functions and regions

•Demonstrated organizational skills with the ability to handle multiple tasks with different priorities

•Excellent inter-personal, self-motivational and negotiating skills

•PC skills

•Driving License

•Willingness to travel mainly within the appointed region in South UK but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.

•Good English skills, both verbal and written (in case of non English applicant)

Non-Negotiable Hiring Criteria:

•Driving License

•Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.

•Good English skills, both verbal and written (in case of non English applicant)

Recruiter: Karen.Rimmer@thermofisher.com

At Thermo Fisher Scientific, each one of our 65000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today http://jobs.thermofisher.com
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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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