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Job ID :
Location :
United Kingdom - Loughborough
Job Description

Job Title: International Sales Coordinator
Job ID: 62413BR

We have an exciting opportunity for an International Sales Coordinator to join our team on a fixed term contract for a period of up to 12 months. This is a fantastic role for someone who has excellent attention and accuracy to detail with a desire to learn the different methodologies and processes related to Exports.

Position Summary:

On a day to day basis you will be responsible for export customers for allocated countries/areas, duties including order & quote editing/processing, screening of customers & orders/enquiries for export compliance. You will also be responsible for quotation follow up, complaint management, sourcing non-catalogue products, tendering, applying customs and export compliance regulations, meeting of deadlines for shipments and general resolution of customer enquiries, both verbal & written, proactively presenting solutions.

Quality /Quantity of work:


  • Works alongside Export sales team to provide exceptional customer service to the customer
  • Handles and responds to all types of customer service issues - orders, quotes, tenders and general enquiries
  • Maintains a prospect bank of all tenders and where required, collates & analyzes tender data
  • Source products from suppliers to fulfill requirements of tender/quotes/orders
  • Collates & assembles tender documents where necessary
  • Consistently meets expectations for customer follow up. Skillfully balances the customer needs with business demands
  • Able to navigate through organizational boundaries when required to ensure fast response
  • Providing a high and efficient level of customer service
  • Strive to exceed set SLA’s and Individual/Department/Company KPI’s
  • Resolve complex or difficult customer queries seeking support and clarification where appropriate
  • Seeks appropriate data/information before making any decisions
  • Proactive in presenting solutions, not just problems to others
  • Exercises good judgment that benefits the business/customer when reaching conclusions
  • Constantly looks for opportunities to prevent problems, not just react to them
  • Willingness to be flexible with working hours to meet the business needs
  • Willingness to visit customers, attend exhibitions, training events and meetings (which may involve overnight stays)
  • Effectively perform your duties whilst acting at all times in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement
  • Embrace and participate in PPI initiatives to identify improvements and cost savings to the business
  • Embodies a respect for diversity. Able to tactfully and diplomatically interact with those who offer differing viewpoints or backgrounds
  • Encourages and promotes good attitudes within the Department and the organization
  • Maintains a professional manner when problems/conflicts arise
  • Shows proper regard for customers, peers and supervisors
  • Exhibits appropriate behavior and language at all times on job or at company events
  • Understands how to leverage strengths and improve weaknesses, willingly accepts feedback
  • Acts with creativity and empowerment to resolve customer issues
  • All written communication to be well presented, very accurate, professional, clear and concise
  • Highly skilled in promoting a positive corporate reputation. Maintains composure even when faced with the most difficult or challenging situations

Non-Negotiable Hiring Criteria:

  • Strong self motivated individual with open and clear communication skills, both written & verbal with a proven history of excellent export customer service skills within an export customer service environment

Minimum Requirements/Qualifications
  • Proven experience at working in a pressured export environment
  • Minimum 2 A – levels or equivalent (in a Science subject and English – desirable but not essential)
  • Intermediate level experience in Microsoft word/Excel
  • Prepared to travel overseas occasionally
Closing date is Wednesday 21st February 2018.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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