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Job ID :
60922BR
Location :
South Korea - Seoul
:
Job Description
Territory Service Leader
Based in Seoul Korea

Key responsibilities
  • Strategic and Tactical leadership of the Service and Support teams within Korea to successfully managing the Service and Support revenue, profit and loss for the territory.
  • Responsible for the management, development and coordination of Field Service Engineers of GSD/CSD, LPD, LED across Korea.
  • Work in close support and coordination with inter-departmental requirements including sales, order fulfillment, customer service, planning, procurement and facilities to assist to achieving the business/commercial objectives.
  • Deliver market leading customer experience though the Service and Support team. Continually evolving the offering to be best in class within the Korean market to drive greater customer loyalty.
  • Continuously improve processes and procedures by applying Practical Process Improvement (PPI).
  • Manage all complaints/reporting and undertake necessary investigations and corrective actions
  • Measure, update, analyze and seek improvement in the daily operations through Daily Management Boards/Key Performance Indicators (KPI’s).
  • Develop and maintain KPI’s, and evaluate work standards and performance levels ensuring uniformity, effectiveness and appropriate resourcing levels
  • Participate / lead initiatives with other departments to achieve overall service and support goals and the goals of the other functions.
  • Lead, develop, motivate and retain personnel to optimize their contributions to the organization
  • Progressively build wider understanding of Thermo Fisher Scientific business and industry that could improve Customer Ownership Experience and the outcomes for Service and Support and Thermo Fisher Scientific.
Requirements
  • More than 15 years experience in service & support positions or in relevant roles
  • At least 5 to 7 years experience building/leading and managing teams within a multinational company.
  • Experience as a Service Engineer in the science industry would be favorable.
  • Management of and responsibility for the profit and Loss of a function or division of a company



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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