Job Title: Call Center Developer
Job Location: Bangalore, India
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com
- Maintain Genesys, Avaya and Verint applications in working order,
- Anticipate and avoid failures as far as possible,
- Add, Change, Delete phone extension and user configurations in Genesys, Avaya and Verint as needed.
- Resolve login issues and other issues faced by users
- Participate in any local Telecom / Genesys projects.
- Will be required to perform other related duties as required and/or assigned
- Requires a minimum of 3 years of relevant experience in a Call Center environment using Genesys call center applications.
- Must be familiar with Genesys Call and Email Routing, Genesys Reporting with application version 8.0 and above. Particularly Genesys configuration, Workspace, Genesys Administrator, Configuration Manager, Solution control Interface, CC Analyzer and Infomart Reporting environment,
- Genesys Multimedia applications such as Interaction Server, Contact Server, Email Server, Chat Server, Genesys Communication Server for Siebel
- Exposure to Avaya and Avaya EMC applications
- Genesys WFM applications
Verint Call Recording and WFM applications
- Integration to SalesForce.Com and other CRM systems
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.