Careers at ThermoFisher Scientific

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Job ID :
Location :
India - Bangalore
Job Description

Roles & Responsibilities
  • Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, Siebel and other applications used by the function
  • Engage in activities to ensure an enhanced customer experience
  • Ensure adherence to organizational procedures, policies, and systems.
  • Ensures that performance metrics / SLAs are met
  • Adhere to daily turnaround time for orders as per set TAT guidelines
  • Ensure adherence to all internal/external processes defined
  • Proactively escalates issues that can potentially hamper the business processes
  • Solves a range of straightforward problems and analyzes possible solutions using standard procedures
  • Contribute to team effort by accomplishing related results as needed

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
Other Requirements
  • Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
  • 2-3years’ Hands on experience on Order Management
  • Requires strong computer skills, including Microsoft office
  • Display excellent verbal and written communication and interpersonal skills.
  • Highly detail-oriented and organized with excellent analytic and problem-solving abilities
  • Able to multi-task, prioritize and manage time effectively
  • Ability to work under pressure
  • Customer orientated and ability to adapt/respond to different types of tasks
  • Flexible to work in Night Shift

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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