Careers at ThermoFisher Scientific

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Job ID :
Location :
US - New Jersey - Hopewell|US - New Jersey - Lawrenceville|US - New Jersey - New Brunswick|US - New Jersey - Princeton
Job Description

Essential Duties and Responsibilities:

• Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography (HPLC,UPLC,GC), Mass Spec, and similar systems

• Must be client-focused, working in conjunction with other ULS teams and Sales

• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks

• Review reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem

• Analyze inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action

• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs

• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer

• Develop and conduct training on the safe operations of equipment and demonstrate skills to trainees, including both team members and customers

• Other duties may be assigned

Education and/or Experience requirements:

• Bachelors Degree or equivalent work experience

• 3+ years Service Engineer, hands-on experience with Chromatography and Mass Spectrometry (HPLC, UPLC, MS) systems preferred

• Effective communication skills and establishing good customer rapport are essential

• Ability to prioritize service requests and produce clear and concise documentation

Essential Functions and Physical Requirements:

• Ability to safely lift 50 Lbs with assistance on occasion

• Ability to safely lift and carry 25-30 Lbs continuously throughout the day

• Ability to bend, squat, stretch, and reach on a daily basis in a service function

• Ability to travel locally and overnight occasionally to other locations within the territory

• Maintain a valid driver’s license and safe driving record

• Regular and Reliable Attendance

Working Conditions:

• Required to work independently within a customer location

• Extensive walking/standing may be required for 75-85% of the day

• May pass through areas where chemical based products may be in use

• Must possess motor skills appropriate to the task

• Must be able to safely lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs with assistance

• May be able to use material handling equipment such as push carts and pallet jacks

• Depending on the hazard, appropriate personal protective equipment may be worn. Example: lab coats, coveralls, hood, face shield, respirator, hairnets, steel toed shoes and/or safety gloves

• Must be able to work hours required to get the job done


This position will primarily be responsible for multiple customer locations in NJ. Occasional local and overnight travel may be required to other locations within the territory.

This position is not approved for relocation assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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