Careers at ThermoFisher Scientific

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Job ID :
Location :
Italy - Parma
Job Description
  • This role is responsible for the sale or driving of Product support agreements across the Product Inspection product lines EMEA and could extend to other product lines
  • Provide input in to the Service strategy for PI EMEA with the aim of delivering revenue and EBITA growth year on year
  • Develop PSA packages that deliver value to our customers while maximising revenue from the contract
  • Prepare and develop quotations for the customer including all appropriate research to ensure we can explain the value of the PSA
  • Present PSA offers to customer (by phone, webinar or in person) with help of the local teams including managing the customer service team
  • Follow up with CS /FSE local team or customers to ensure the timely placement of contracts and orders
  • Negotiate contracts including T & C’s to ensure that all contracts comply with Thermo Fisher policy
  • Maintain records of all customers, their PSA status and PSA inclusions
  • Ensure all renewal offers go out in advance of renewal date to ensure all contracts are in place by the renewal anniversary
  • Support the sale of large spare parts, recovery and upgrade packages to maximise the EMEA service revenue.
  • Drive the sale of spare parts, recovery and upgrade packages to maximise the EMEA service revenue
  • Coordinate and drive spare parts quotes for customers
  • Develop a process with the customer service teams to follow up all quotes to maximise bookings and revenue
  • Develop spare parts pricing agreements with key customers
  • Develop and coordinate annual parts price increases
  • Identify and actively work growth initiatives to drive revenue growth. This may include upgrade strategies, regional growth strategies or parts sales initiatives
  • Support and display the core company values of Integrity, Intensity, Innovation, Involvement; the 4-I’s.
  • Promote personal growth of self, embracing the Performance Management Development (PMD) programme and ensuring development needs are planned and executed as appropriate to the performance targets.
  • Support high levels and consistency of communication and knowledge transfer amongst regional/EMEA sales and service staff and leverage connections for innovations and cross learning opportunities.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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