Careers at ThermoFisher Scientific

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Job ID :
Location :
Germany - Braunschweig
Job Description
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 67,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

For our production site in Braunschweig, Menzel GmbH, we are looking for you as a

Customer Service Team Leader (m/f)

In this position you are reporting to the Supply Chain Manager and are responsible for dayto- day leading and guiding a team of four Customer Service Representatives providing support to customers, channel partners and the business. You are the primary contact for customers and employees and guide the team through a fast paced environment.

Your responsibilities:
  • Focuses on the needs of external customers and/or internal clients, anticipates customer needs, owns thecustomer's experience and consistently delivers on commitments
  • Establishes trust and maintains customer relationships by striving to improve customer experience.
  • Order fulfillment – processes quotations, orders, returns, replacements, debits and credits accurately and timely
  • Attends and handles customer complaints, logs the complaint data in system and follows up on completion
  • Resolves problems through analysis of situations and experience to determine best use of approach and resources
  • Reviews all open sales orders and backlog; follows up with relevant supply site contacts to ensure on-time shipments.
  • Escalates issues appropriately to ensure prompt resolution.and informs customers of product delinquency and proposed recovery dates
  • Reviews individual key performance indicators and ensures all measures are met
  • Supports sales and marketing teams in promotions and offering functional expertise where applicable
  • Follows policies and procedures (References SOP and approval processes) accurately and efficiently, keeping up to date with the latest tools, techniques and best practices
Your qualifications:
  • Degree in Business Administration, Economics or Life Science, preferably Supply Chain disciplines or sales focused or equivalent
  • Sound Customer Care experience.paired with a proven record of accomplishments in Customer Care of other departments considered a plus
  • Strong negotiating, communication and organizational skills with team oriented leadership skills are necessary
  • Excellent computer skills with proficiency in EXCEL and other MS office tools are of advantage
  • Knowledge of international common ERP Systems
  • Very good German and business fluent English skills are requested
We offer:
  • Employment with an innovative, future-oriented organization.
  • Outstanding career and development prospects.
  • Company pension scheme.
  • Exciting company culture which stands for integrity, intensity, involvement and innovation.

At Thermo Fisher Scientific, each one of our 67,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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