This position is mainly responsible for supporting GrowthClick project, and targets to identify customer’s needs, statements, and research issues to decide product solutions and/or alternatives.
- Respond to inquiries/leads submitted from GrowthClick in a timely manner.
- Follow standard “scripts” to communicate with internal or external customers effectively.
- Master and skillfully use telephone communication skills, achieving telephone service quality standards
- Qualify leads with certain criteria and properly assign MQLs to related sales person accordingly in different CRM systems.
- Maintain the connections between 4 different CRM systems.
- Other tasks refer to GrowthClick Project.
- University degree in a scientific discipline (Chemistry, Biology, Pharmaceutical, Medical & related subject)
- More than 2 years’ experience in call center service or customer service is highly preferred, better with relevant industry background;