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Job ID :
Location :
Switzerland - Basel
Job Description
Job Title: Manager, Information Technology
Reports To: Director, Information Technology - Service Delivery
Group/Division: Fisher Clinical Services/Clinical Trials Division
Job Track: Management
Position Location: Basel, Switzerland
Number of Direct Reports: 6

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Fisher Clinical Services GmbH is part of Thermo Fisher Scientific Corporation, a world-class company serving the scientific community and healthcare industry. We are leaders in providing clinical supply chain management services and clinical supplies distributed to patients worldwide.

For more information about our site in Allschwil please visit: www.fisherclinicalservices.com

For our location in Allschwil/Basel we are looking for a

Manager Information Technology

Position Summary:

The Manager, Information Technology, manages the information technology end user support team of 5-6 people in Switzerland & Germany for the Fisher Clinical Services business and contributes as a member of the IT Service Delivery Leadership Team toward the development of the function globally. S/he provides technical leadership to the members of the end user support team and builds excellent business partnership with Clinical Services business stakeholders to ensure timely support to business user community.

Key Responsibilities:
  • Lead the end user support function for Clinical Services. The primary services delivered include: application support, end-user support (desktop, access & administration), and customer-specific data delivery.
  • Provide technical and direct leadership to the support team and when necessary hands on help using IT skills such as Windows Server (Admin / AD), Desktop PC, General Office/IT solutions and some backend database skills (SQL Server, MySQL, Oracle PL/SQL etc).
  • Collaborate with business colleagues to understand end user support needs and develops effective partnership to proactively prepare and deliver end user support.
  • Collaborate as a member of the Service Delivery Leadership Team to develop and align IT support processes globally to meet business needs.
  • Use ITIL and Process Improvement methodologies (such as Six Sigma, Lean, PPI etc) to drive process improvements in IT processes and end user support services. Measure metrics to demonstrate compliance with agreed service levels.
  • Work effectively with Solution Delivery team to ensure new or existing IT applications end-user support is in place and provide feedback to improve the same.
  • Collaborate with Global Infrastructure Services and/or Global Applications to fully leverage Corporate shared services and to implement company standards. Understand and enforce the company’s infrastructure architecture standards and policies to maximize efficiency and support platform compatibility.
  • Hire, train, setup SMART career development goals and conduct performance reviews as per company policy.
  • Ensure an appropriate mix of internal and external end user support resources to enable a flexible cost structure for Clinical Services.
  • Establish and adhere to objectives, budgets, schedules, and work plans as required by the business unit.
  • Comply with company’s Global IT Policies & Procedures.
  • Perform other duties as assigned.

Minimum Requirements/Qualifications:
  • Bachelors Degree in Computer Science or equivalent.
  • 4+ years of experience managing a team of IT professionals in a very fast-paced, large company environment. Previous experience in hiring employees and completing performance evaluations.
  • Broad knowledge of application software, desktop support and IT security required, including demonstrated experience in interpreting business needs and translating them into support services.
  • Hands on experience with Windows Server (Administration / AD), Windows PC OS Deployment, troubleshooting (Win 7 or 10), MS Office (Office 365 tools), backend database query (SQL Server, MySQL, Oracle PL/SQL etc).
  • ITIL qualification and experience using ITIL framework in service delivery organization.
  • Demonstrated experience in managing a multi-lingual and multi-cultural end user support function with a track record of achieving year over year efficiency gains. Six Sigma Green Belt/Black Belt certification a plus.
  • Ability to work in a regulated environment. Working knowledge of Good Manaufacturing Practices (GMP) and Computers Systems Validation (CSV) is required. Prior experience with GMP and CSV, preferably within the pharmaceutical industry is a strong plus.
  • Capacity to make decisions or recommendations based on area of assigned responsibility. Uses good judgement in gathering input for decisions.
  • Ability to quickly understand and adjust to changing business needs.
  • Strong negotiating and influencing skills.
  • Strong management skills and understanding of project management lifecycle.
  • Ability to work in a highly matrixed environment, inclusive of conflict resolution.
  • Strong written and verbal communication skills.
  • Excellent problem solving skills and innovating thinking to deliver best value to the business.
  • Strong customer service/relationship building skills.
  • Ability to travel as required (10-15%).

Non-Negotiable Hiring Criteria:
  • Strong oral and written communication skills in both English and German
  • Hands-on experience with IT tools and technologies such as Windows Servers (AD / admin), Windows PC troubleshooting, MS Office / Office 365 tools and backend database query writing.

We offer:
  • Employment with an innovative, future-oriented organization
  • Outstanding career and development prospects
  • Company pension scheme and other fringe benefits
  • Exciting company culture which stands for integrity, intensity, involvement and innovation


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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