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Job ID :
65103BR
Location :
Canada - Toronto
:
Job Description

Summary:

Handles the communication, delivery schedules and shipments of customers’ orders. Manages customer order activities, coordinates order logistics through the plant and schedules customer order releases and shipments.

Essential Functions: `

  • Monitors client orders from receipt through to shipment and invoicing;
  • Follows up with internal teams to ensure performance to On Time Delivery (OTD).
  • Acts as key contact for client at the site.
  • Participates in site operational meetings and client weekly discussions.
  • Facilitates customer order revisions and cancellations.
  • Coordinates customer order releases and shipments from the plant.
  • Mitigates any outstanding issues affecting production or release of product with client.
  • Monitors and reports weekly and monthly OTD performance and client metrics.
  • Maintains Enterprise Resource Planning (ERP) system with client relevant information.
  • Coordinates extra sampling/ shipping requests.
  • Follows up on import/export permits for outgoing shipments.
  • Receives Firm Purchase Orders (POs) from customers, in accordance to Sales and Operation plan, confirms completeness and communicates confirmation information to client.
  • Other duties as assigned

Qualifications:

  • College/Technical School diploma in Supply Chain, Business or related field
  • B.Sc in Supply Chain or related field (an asset)
  • Minimum 2 years’ experience in Customer Service preferably in a pharmaceutical or manufacturing environment.
  • Demand Planning or Supply Planning experience (an asset)
  • Strong client service orientation, and business perspective skills.
  • Excellent interpersonal and communication skills (both written and oral).
  • Excellent Microsoft skills (Work, Excel, PowerPoint).
  • Ability to create metrics for Key Performance Indicator (KPI) reporting.
  • Effective negotiations skills.
  • Ability to balance and manage changing priorities.
  • Works autonomously under general direction to meet project and team objectives.
  • Knowledge of SAP (an asset).
  • Familiarity with Good Manufacturing Practices and Standard Operating Procedures (as asset)
  • Project Management Experience (an asset)



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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