EXPLORE

Careers at ThermoFisher Scientific

Apply Now >>    
Job ID :
65504BR
Location :
South Korea - Seoul
:
Job Description
Technical Application Specialist - Microbiology Division
Based in Seoul, Korea

Responsibilities
  • Performs product demonstrations at customer or company sites for Microbiology instruments (identification and screening instruments)
  • Prepares and presents seminars to wide array of audiences
  • Helps support technical training for Sales Representatives as appropriate.
  • Collaborates with Sales Representatives to develop technical selling strategies.
  • Participates in the field test site determination process.
  • Accompanies Sales Representatives on sales calls in customers' laboratories to provide technical and applications assistance in response to customer inquiries.
  • Supports conditional sales placements in the field through on-site visits and telephone communication.
  • Generate and record opportunities related to the Thermo Fisher Scientific workflow including Service contracts.
  • Provides troubleshooting support to customers in the field or by phone/email. Resolves and/or escalates customer issues & complaints.
  • Provides start-up applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers.
  • Demonstrates basic operating and troubleshooting procedures for Thermo Fisher Scientific‘s (instruments) workflow.
  • Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members.
  • Plans and delivers user meetings in house or in the field.
  • Provides and continuously update customer contact relevant information. Track, record and document relevant information from all technical enquires from customers.
  • Perform on-site maintenance, troubleshooting, and repair of microbiology instrument etc.
  • Must be client-focused, working in conjunction with Sales
  • Review reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problem
  • Analyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
  • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
  • Analyze reports of technical problems to recommend modifications to eliminate future problems



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.

Join

SHARE

5 Reasons to Work at Thermo Fisher Scientific
View
Search Jobs by Map
Search