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Job ID :
65668BR
Location :
Australia - Perth
:
Job Description


The field service engineer is required to service, install, calibrate, maintain, test, and repair Thermo Fisher Scientific’s range of Isotope-Ratio Mass Spectrometry, Liquid Chromatography Mass Spectrometry and Bulk Elemental instruments.


Key Responsibilities:
  • Provide timely technical support to customers via phone, email, or remote PC control.
  • Required to train customers in the routine use of Thermo Fisher Scientific’s range of IRMS, LCMS and BE instruments and provide applications support where possible.
  • Create and present calibration results in graphic and written form by preparing reports for key stakeholders.
  • Required to complete instrument tests and interpret/analyse results to assist with defect identification, instrument optimization or method development.
  • Collect information and work with customers to test samples to ensure equipment meets required standards, and liaise with factory technical or applications support where necessary.
  • Be responsible for fostering a partnership with the business Group’s customers by providing them with advice and technical support that will help them gain the most from the products that we sell them.
  • Knowledge and experience of high vacuum systems and pump types, electron ionization physics, radio-frequency quadrupole physics, liquid and gas flow characteristics, combustion and pyrolysis chemical conversion, mass spectrometry principles, x-ray diffraction (XRD) and x-ray florescence (XRF) physics, and instrument electrical troubleshooting.
  • Knowledge of applications for IRMS in areas such as such as geology, oceanography, environmental quality, food adulteration, and sports drug testing.
  • Attend product training at the factories internationally, occasionally up to a fortnight in duration.
  • Possess, or be willing to undertake, certification for x-ray equipment within the relevant state, and adhere to any applicable state or federal requirements.
  • Perform in accordance all relevant certification procedures, such as NATA, ISO.
  • Take ownership for customer satisfaction for services performed.
  • Assist the Sales Team with technical information, training and demonstrations as agreed with your manager.
  • To help the team achieve sales and margin (gross) targets for designated product portfolio/territory.
  • Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company’s Quality Manual.
Minimum requirements:
  • Tertiary qualification in a Scientific (chemistry/physics) discipline required.
  • Understand and provide knowledge support of applications including:
    • Geology applications for research
    • Food Adulteration application for Food and Agriculture purity
    • Doping application for governmental testing authorities, including knowledge around steroid molecule identification in athletes
  • 3-5 years of relevant experience required.
  • Experience in the routine operations of IRMS essential.
  • Experience in the routine operation of LCMS and Bulk Elemental systems preferred.
  • Experience within the scientific market and/or familiarity with scientific products required.
  • Experience in a technical support role preferred.
  • Favorable – experience with Thermo Fisher IRMS/LCMS/Bulk Elemental software and hardware.
  • Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
  • An initiative taker who has the ability to work autonomously, and has an enthusiastic, energetic and positive attitude while being a supportive team player.
  • Ability to create and foster meaningful and beneficial partnerships with our customers, suppliers and peers.






Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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