Careers at ThermoFisher Scientific

Apply Now >>    
Job ID :
Location :
China - Shanghai
Job Description

The Position

The Field Service Manager works closely with the marketing and the sales and service management team to ensure that the following key objectives are achieved:

  • Strategies for effective global support are developed, agreed and executed
  • Customer satisfaction is maintained at high levels when compared competitively
  • Global resourcing levels are understood and achieved
  • Appropriate service account management (site management) capabilities are established at each key site, together with required technical skills
  • Key reporting and metrics are set up and maintained for each key site and product
  • Through the Technical Support group, push for product quality and reliability improvements as indicated by data derived from site activity
  • Represent FEI company and service as a manager when dealing with customers
  • Ability to manage staff, assign specific duties, and create a constructive and cooperative working relationship.

The Requirements

The successful candidate will possess the following combination of education and experience:

  • Typically requires a University degree in a related field
  • Typically requires 10+ years of relevant professional experience within a related industry; for managers typically requires 5 years in a management role.
  • Experience leading service organizations within a medium to large scale company, providing support to equipment customers
  • Exceptional verbal and written communication skills
  • Experience with international customers essential
  • Superior influencing and leadership skills
  • Demonstrated ability to drive change within organizations
  • Business management skills\\
  • Ability to travel internationally and obtain a valid passport

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.



5 Reasons to Work at Thermo Fisher Scientific
Search Jobs by Map