To provide quality technical support to ensure that customers receive accurate advice on product use, guidance on product selection, and resolution of technical complaints.
Respond to customers' inquiries regarding the proper use of general cell biology products over the phone or in written manners.
Resolve customers' complaints of a technical nature.
Serve as a customer liaison and being responsible for promoting and maintaining positive customer relations.
PhD in Molecular Biology, cell biology and/or immunology or similar field, post-dr. experience preferred;
General knowledge and hands-on experience of molecular biology and cell biology, e.g. subcloning, PCR, RT-PCR, real-time PCR, protein expression in E.coli, insect and mammalian cells, transfection, cell culture and cell based functional study, protein analysis, etc.;
Expertise on Stem cell or Cell therapy, or drug discovery is preferred；
Experience of using plenty of products/technologies from Thermo Fisher Scientific is preferred. Proven ability to digest large amounts of new and complex technical information in a short time;
Good command of communication and presentation skills;
Fluent in both oral and written English.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.