Careers at ThermoFisher Scientific

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US - North Carolina - Asheville|US - North Carolina - Charlotte|US - North Carolina - Durham|US - North Carolina - Greenville|US - North Carolina - Raleigh|US - North Carolina - Rocky Mount|US - North Carolina - Wilson
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

How will you make an impact?

The Onsite Service Engineer role will execute a support/service strategy while providing an exceptional customer experience through best practices and standard operating procedures at our customer site in Wilson, NC.

  • Perform on-site installation, repair, maintenance, qualification, and validation of laboratory and sample preparation instruments.
  • Track service calls, manage parts inventories, and complete job tasks using a customer’s management software
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
Support the Quality Management System by:
  • Development, maintenance and full adherence to departmental work instructions, standard operating procedures (SOP’s) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal / external).
  • Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy.
  • Complete all planned or unplanned quality & compliance training requirements within defined deadlines
Minimum Qualifications:
  • 4-Year BS degree in Science or Electronics or equivalent experience.
  • 5+ years Field Service experience or 5+ years relevant Industry experience
  • Must be able to communicate effectively with a wide variety of people.
  • Must have strong interpersonal skills.
  • Certified service experience on four or more leading industry chromatography or mass spectroscopy products.
  • Demonstrated experience managing service territory, scheduling, and inventory.
Essential Functions:
  • Ability to lift 75 lbs without assistance 20% of the time.
  • Ability to lift, push and carry 25-30 lbs continuously throughout the day.
  • Ability to bend, squat, stretch, and reach on a daily basis in a service function.
  • Ability to drive/fly and/or travel overnight at a minimum of 50%.
  • Maintain a valid driver’s license and safe driving record.

This position is not approved for relocation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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