Careers at ThermoFisher Scientific

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Job ID :
Location :
Italy - Milan
Job Description

Customer Service

  • Process telephone/fax/written orders within the divisions guidelines, relay price and availability of products to customers where necessary
  • Deal with new account set up and changes and load yearly pricing agreements as well as quotes within the divisions guidelines
  • Answer office telephone calls regarding orders, price inquiries, complaints, etc. and deal with incoming e-mails of the generic e-mail address
  • Liaise between the customer and warehouse/planning regarding delivery of back-ordered products
  • Deal with customer complaints on consumables orders.
  • Monitor and provide feedback on quality issues of products, shipping, etc with the objective of retaining customers and reviewing customer satisfaction. Where necessary, arranges product returns and/or credits within the divisions guidelines
  • Carry out daily checks on the status of orders or related tasks
  • Refer or escalate unresolved queries to the appropriate department for further action
  • Assist Marketing activities according to internal policy

Your Skills:

  • Commercial Education or similar education
  • Fluent in Italian and good English language skills
  • Experience with SAP
  • Experience in a customer contact/ order administrator role
  • Must possess excellent administration, organizational aptitude and the ability to plan and time manage various tasks
  • Must be able to work effectively both on an individual level and within a team environment
  • Competent Microsoft Office user
  • High level of accuracy and pro-activity is essential


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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