Careers at ThermoFisher Scientific

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Job ID :
Location :
China - Shanghai
Job Description

Member of China technical support team, which is the global contact point for China Service. Support Field service team with logical and systematical mind set on all technical related issues, including local knowledge base construction, FSE service competency improvement, products quality monitoring, NPI preparation, et. al.

Key Responsibilities:

  • Be the contact window of global support team and China service team; keep regular exchange to support local market;
  • Detect systematical quality problems by doing quality survey and system data analysis. Alert manufacturing on products quality control, or propose product improvement direction, or work out complete solution for installed base;
  • Support knowledge base construction of dedicated product lines;
  • Lead product expert team to build local technical support system and communication channel for dedicated product lines;
  • Work as case mgr to support China service on escalated technical issues and repeat calls.
  • Be Responsible for FSE competence improvement, participate in competence evaluation system construction, training program development and training courses delivery;
  • Involved in new products R&D, NPI launch, especially China for China programs.

Minimum Requirements/Qualifications:

  • BS degree or above in analytical chemistry, chemical engineering, electrical engineering , automation or equivalent required, with General Analytical Instrument /Spectrometry product knowledge。
  • More than 3 years’ experience on ICP or ICP-MS instrument is compulsory.
  • At least 1 years’ experience with analytical lab.
  • Demonstrated ability for leadership, team work, motivational and interdisciplinary skills
  • Excellent communication, presentation and documentation skills in both Chinese and English.
  • Good at MS office, Windows, et. al softwares.
  • High-degree of executive problem-solving capability with logical and systematical mind set.
  • 25% travel required.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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