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Job ID :
66292BR
Location :
China - Mainland China - Shanghai
:
Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Summary of position:

We are looking for a Field Service Engineer to deliver the desired customer service. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Key Responsibilities:

1. Work independently to service products: Maintenance, Application Training, Periodic calibration tool, New product repair Import.

2. Provide technical assistance, consultation and problem solving to customers as necessary.

3. Accurately document field customer visit or service activities, including customer communication、service professional、results feedback.

4. Ensuring customer satisfaction in all aspects of services provided.

5. Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.

6. Support and meet service business operation plan.

Requirements:

1. College, University Bachelor in Biochemistry, Biomedical engineering, analytical chemistry or electronic automation, etc.

2. Preference will be given to those with 2-3 years Field Service working experience in installing, servicing, and application of Bio-chemistry instrumentation.

3. Must have the ability to work independently, have effective communication skills, interpersonal and listening skills.

4. Good English skill in reading, writing and speaking.

5. High integrity & discipline.

6. Capability of working under pressure.

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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