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Location :
China - Mainland China - Shanghai
Job Description

IT Infrastructure Engineer

Responsibilities: Voice engineer

  • Design network voice services solution based on company guidance and security policies.
  • Install, configure, and manage the Voice over Internet Protocol (VoIP); enterprise call routing; voicemail infrastructure.
  • Resolve all network voice services SNOW tickets in a as needed. Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
  • Created and updated documentation including configuration documentation, standard operating procedures, and network documentation and diagrams.
  • Perform daily health checks and monitoring for the network voice service infrastructure; provide monthly performance metrics.
  • Submit change request documentation to address enterprise configuration change.

Responsibilities: Infrastructure Project Manager

  • Drive/participate in the requirement gathering, funding process, as appropriate (e.g., presentations, cost-benefit analysis, business case).
  • Lead or contribute to the development of project definition and scope with applicable stakeholders
  • Identify project duration, effort, sequence, and dependencies of tasks required to meet applicable project objectives
  • Monitor and document project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards
  • Conduct Project Team meetings and situational analysis regularly to ensure appropriate communication to all stakeholders
  • Develop presentations, dashboards, reports and other team and executive level project communications and documentation
  • Develop, communicate and implement project risk mitigation plans and complete Risk, Actions, Issues and Decisions documentation to effectively monitor risk and enable accountability and responsibility
  • Accountable for the project management process and project management deliverables for all assigned projects from initiation thru closure, including intake activities

Qualifications: Voice engineer

  • 5+ years’ experience with IP Telephony and Call Center Application technical support
  • Bachelor’s degree in computer science or another relevant field.
  • Expertise with AVAYA System, Communication Manager, and Session Manager and Avaya One-X Agent client support
  • Skilled at integrating other ancillary voice products, such as Verint Witness recording platforms, Aspect WFM, Avaya AES, and E911 platforms
  • Strong knowledge of networking principles and understanding of SIP, H.323, TCP/IP, IP VLANs, Ethernet, Routing, Switching, DHCP, DNS and QoS
  • CCNA and ITIL framework are a plus
  • Avaya Certifications are a plus

Qualifications: Infrastructure Project Manager

  • 5+ years’ formal project management experience
  • Ability to analyze project data, metrics and financials, making data-driven analytical decisions
  • Knowledge and expertise in the use of project management methodologies and tools (i.e. Agile, SDLC, SCRUM, Waterfall, Iterative)
  • Demonstrated experience engaging the support and resources of others to achieve project goals and objectives; influencing without authority
  • Significant experience in building project planning documents
  • Able to manage all aspects of multiple projects, deliverables and timelines
  • Proven experience prioritizing, budgeting, estimating, project implementation
  • PMP Certification are a plus

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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