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Job ID :
52938BR
Location :
Germany - Remote / Field
:
Job Description

Thermo Fisher Scientific are currently recruiting for a Field Applications Specialist (FAS), German speaking to be based in Central Europe, ideally Germany (other European locations would be considered) supporting customers throughout EMEA.

The role:

  • Ensure optimal utilization of appropriate Single-Use Systems technologies, products and services within the Customers’ manufacturing processes and applications (i.e. BioProcess Containers (BPC’s), Single Use Systems equipment, product and process optimization and scale-up).
  • Support the Commercial Sales Team to ensure that the Customer achieves its goals in terms of meeting business and financial objectives
  • Provide strategic and in-depth scientific and technical support in relation to Single-Use Systems solutions for the marketplace, ensuring our customers’ needs are met and matched to our capabilities.
  • Primarily interfaces between the Commercial Sales Organization (Account Managers), the internal source base within the Company, possible third party partners/suppliers and the end-user/Customer.


Key Responsibilities:

  • Supporting and enhancing sales processes & enhancing market efforts by:
  • Acting as primary field technical interface between the Sales team and the Customer focused on Single-Use products (BPCs, Single-Use Bioreactors and Mixer systems) and equipment services to clients
  • Providing effective value-added solutions on design and development, consultation, technical support, and troubleshooting of Single-Use systems
  • Providing & delivering high calibre technical presentations that complement Commercial Sales activities
  • Leading technical product specification & application discussions with clients & prospective prospects
  • Assisting with customer surveys, inquiries, User Requirements Specifications (URS) and product briefs; conducting process mapping activities, collaborating & making recommendations to clients on potential process improvements through utilization of Thermo Fisher Scientifics’ technologies & concepts
  • Utilizing inter-company experts and resources to recommend technical applications and process development studies
  • Recommending how products & business systems can be improved
  • Informing Marketing and Product Management of new technologies that could complement the existing range from the perspective of identified customer needs
  • Providing the necessary voice of the customer (VOC) to the appropriate levels within Product Management for all products and services
  • Sustained evaluation and awareness of competitor activities & innovations within the marketplace in general & ensuring that relevant information is circulated within the organization
  • Providing effective training activities & workshops on the application & capabilities of Single-Use products and systems.
  • Supporting Commercial Sales activities in providing customer technical support and product troubleshooting
  • Assist with customer complaints and investigation activities by providing necessary technical data and feedback to Sales Support, Product Management, Quality Assurance, Engineering and R&D as appropriate
  • Leading on all aspects of qualification/validation studies & programs initiated with the clients in collaboration with internal functional groups, as may be applicable
  • Willingness to travel up to 50% of time in the EMEA region and operate from a home-base

Minimum Qualifications

  • B.Sc. (or equivalent) in a life science or related field
  • Experience working within the Biotech, Biologics, Life Sciences, and/or Biopharmaceutical industries in a technical, engineering, or manufacturing capacity and ideally with experience using Single-Use products and systems.
  • Excellent communication & presentation skills with fluency in German and English language

Preferred Qualifications

  • Good understanding of processes and applications used within the Biopharmaceutical, Biotech, human and animal vaccine industries
  • Comprehensive understanding with proven operational and technical experience utilizing BioProcess containers and Single-Use systems within the industry
  • Comprehensive knowledge & understanding of cGMP & other regulatory guidelines combined with applicable understanding of the business and financial aspects of the Biopharmaceutical manufacturing industry including the ability to apply that understanding in making sound business decisions
  • Exceptional project management skills combined with the ability to work on multiple projects and multi-task effectively
  • Excellent team-working skills; proven ability to work across professional & cross-functional teams
  • Excellent computer skills including experience of Microsoft Office (Word, Excel, PowerPoint, & Project)



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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