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Job ID :
54675BR
Location :
US - Massachusetts - Andover
:
Job Description
  • Perform instrument repairs on analytical equipment - LC/GC, mass specs etc.
  • Act as a Thermo Fisher Scientific advocate in all capacities in customer laboratories.
  • Effectively communicate with customer as well as other Service Engineers.
  • Represents Unity Lab Services in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
  • Responds to customer service requests through customer service scheduling software.
  • Promptly acknowledges receipt, and contacts the end-user to schedule services. Ensures that the schedule meets the customer’s needs and entitlement.
  • Communicate schedule of services to Customer Administration and Supervisor on a daily basis.
  • Prioritize and multi-task the workload & customer requirements onsite as designated by the manager or lead.
  • Seeks assistance from peers when unable to quickly meet the customer’s expectations.
  • Close out service activities utilizing administration tools for accurate record keeping, including documenting service calls daily upon completion.
  • Maintains personal Service inventory of replacement parts. Returns defective material in a timely manner, and orders replacements in accordance with company policy.
  • Maintains company assets (tools, inventory, laptop computer, etc.) in good and working condition.
  • Other miscellaneous duties as assigned.

Minimum Qualifications:
  • High school diploma and Bachelor’s degree or equivalent experience
  • 3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant industry experience
  • Hands-on experience with Chromatography and Mass Spectrometry systems
  • Effective communication skills and ability to establish good customer rapport are essential
  • Ability to prioritize service requests and produce clear and concise documentation
  • Ability to work independently within a customer location
  • Essential Functions and Physical Requirements
    • Ability to safely lift 50 Lbs with assistance on occasion.
    • Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
    • Ability to bend, squat, stretch, and reach on a daily basis in a service function.
    • Maintain a valid driver’s license and safe driving record

Preferred Qualifications:
  • Bachelor’s Degree in Chemistry, Sciences or related field
  • Hands-on experience with Chromatography and Mass Spectrometry systems



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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