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Job ID :
Location :
South Korea - Seoul
Job Description
Principal Accountabilities

Program Management
  • Supervise Field Engineering Activities. Monitor work schedules, direct labour activities and expenses.
  • Even though the primary responsibility is One Gauging (Metals + Web) products, be flexible to learn the other product lines under M&M as per the managements direction
  • A Typical On-Site Project Handling Requirement:
Once the project is assigned, be self-motivated to liaise directly with the sales / agents, colleagues, factory project manager, shipping department, radiation officers and customers in managing the project to,
  • Complete the System Description / System Specification Sheet
  • Assist the customer with the Radio Active licensing procedures
  • System & Source shipment co-ordination
  • Schedule the pre-installation meeting and visits
  • Complete the shipment inventory
  • Work & co-ordinate with the field contractors
  • Schedule the Installation & Commissioning visits to match the customers schedule in a way to minimize the machine shutdown
  • Able to read the drawings for new installations & assist the customer for site preparation
  • Follow the local Safety procedures
  • Work in co-ordination with the OEM & end user
  • Complete the project within 75% of the budgeted time
  • Feedback any failures to the factory / quality
  • Suggest any new features that is useful from the field standpoint
  • Make sure the sensor calibrated and the control is tuned to satisfy the contractual commitment
  • Get the un-conditional acceptance signed by the customer
  • Complete the applications report to document the results
  • Provide a recommended parts list to the customer and suggest them to keep in stock and thereby helping the spare parts selling
  • Setup the system for pcAnywhere (or) Team Viewer (or) any other VPN connection that is suitable for the remote support
  • Co-ordinate with the finance to send out the final acceptance invoice
  • Work with the PSA (PM contract) admin to bring the system under the contract coverage
  • While at site find out the other opportunity at the site to sell more of our Thermo Fisher product - Bring in the sales lead to our sales colleagues
  • Train, Develop, motivate and evaluate staff in a manner consistent with the company’ policies.
  • After every field support, I&C, telephone support, remote support, proposal support, spare parts support, make sure that the CAS survey is filled and submitted to service admin
  • Develop and implement a program to monitor quality of service / support delivered to site.
  • Promote Product Support Agreements; understand service option, pricing and presentation.
  • Manage Product Support Agreements; understand technical and commercial provisions, identify and implement all deliverable requirements.
  • Promote system updates and upgrades; identify, evaluate and present system upgrade options.
  • Maintain customer files and database including type of system, application, quality control strategy and personnel.
  • Act as a liaison between the company and customers.
  • Provide and / or coordinate filed support; formulate and implement troubleshooting solutions, establish and maintain communications with engineering and software development.
  • Confers with customers and production personnel to provide technical advice and to resolve problems.
  • Assist with customer support department budget by tracking project costs and man-hours.

Information & Advice
  • Timely feedback to internal departments from the marketplace

At all times protect the safety and wellbeing of self and all others in the workplace by adhering to company and individual site policies/practices, in particular ensuring that:
  • the principles of hazard management are followed, including regular Gembas and SOTs, and that employees are advised of known hazards in the workplace
  • job and site risk assessments are conducted prior to commencing work, whether the job is new or changed

Continuous Improvement – PPI Lean
  • Work closely with and support the management and the Enterprise Lean Manager to maintain and grow the lean culture of the business.
  • Embrace the SQDC (Safety, Quality, Delivery, Cost (inventory and productivity)) culture and reinforce this in the work cell through daily management (stand-up meetings, Gembas).
  • Optimise work flow and productivity of your team through the use of PPI-Lean and 5S “visual workplace” processes, and ensure Daily Accountability through the use of metric boards, stand-up meetings and Gemba walks.
  • Ensure Standard Work is developed and maintained for all functions work cells. And ensure you embrace and use Leader Standard Work (LSW) as a tool for your own daily management.
  • Ensure all processes and procedure are documented, audited and complied with and be able to demonstrate continuous improvement and corrective action processes are in use, in order to meet the requirements for maintaining certification of the company’s ISO 9001 “Management System”.
  • Actively use the Root-Cause Counter-Measure (RCCM) 5-whys tool to evaluate gaps or misses in performance (KPIs) and establish sustainable corrective and preventative actions.

Key Performance Metrics
  • Achieveproject completion within 75% of the budgeted time
  • Achieve expense goals
  • CASsurvey / Salesforce.Com (SFDC) in region
  • On time reporting
  • Submission of applications report for all the new & upgrade projects
  • Continuous learning on new product lines and become self-reliance

Attributes and Experience

Skills & Abilities
  • Proven Service competence
  • High competency in technical field
  • Very good computer operating skills
  • Able to communicate effectively, both verbally and written
  • Ability to perform multiple tasks simultaneously and manage associated stress
  • Ability to develop high levels of credibility and force solid and positive professional
  • Self-motivated / Self Disciplined; excellent organization skills: initiative, willingness to adapt to and embrace change
  • Very good administration skills

  • 5+ years industry experience in product service or engineering
  • Experience in the calibration, installation, commissioning, servicing, fault-finding of electromechanical equipment, programing PLC, MMI (Wonderwave, Directsoft, etc.)
  • Preparation of quotes, tenders, etc.
  • Exposure to heavy industry and related hazards

  • High level knowledge of and skills in field instrumentation or process control systems
  • Sound knowledge of Metals, Web & Rubber processing techniques
  • Business development strategies
  • Fluent in both Korean and English

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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