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Job ID :
Location :
United Kingdom - Hemel Hempstead
Job Description
Job Title: Field Service Manager, CMD
Requisition ID: 55197BR
Location: Homebased UK
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $17billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
As Field Service Manager you will be responsible to lead a team of engineers and the support functions within CMD. Managing and building the relationships with our customers.
  • Line manage a team of Engineers
  • Leads, educates, mentors and empowers direct reports, work closely with Unity Lab services and factories to :
  • Improve account retention and expansion
  • Increase growth for all service delivery
  • Customer complaint and hot account management
  • Support the business in accurate reporting of revenues and costs and drivers for these
  • Implement all business processes, procedures and programs related to the Unity Lab Services Organization.
  • Ensure highest productively of team
  • Support the building of strategic and operational plans, budgets and programs consistent with the overall Unity Lab services strategy in order to achieve company goals (AOP, HRR, STRAP, CAS)
  • Actively participates and supports contract sales process and key revenue streams.
  • Travel to customers and channel partners and other company locations on a regular basis. Have direct relationship with key customer contact points (Purchasing, management, departmental management etc). OWN and take CARE of all our customers
  • Ensure active participation in the Field activities.
  • Lead and drive PPI ( process improvement ) initiatives and ensure vibrant pipe line of PPI ideas from direct managed staff
  • Achieve high level of CAS ( Customer satisfaction ) and support co-managers and directors to ensure highest CAS scores
  • Ensure that PMD are maintained for all direct reports.
  • Act as key “go to” person in your team and region.
  • Minimum Requirements/Qualifications:
  • Professional background in Electronics/Chemistry/Engineering or related subjects
  • Strong Leadership and management skills
  • Good Product Knowledge of the TMO Products of Unity Lab Services
  • Excellent verbal and written communication skills, ability to work across all levels, functions and regions
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Multicultural management experience is advantageous
  • Excellent inter-personal, self-motivational and negotiating skills
  • Driving License
  • Willingness to travel mainly within Europe/EMEA territory. For meetings, international traveling including the US may be required.
  • Excellent English skills, both verbal and written

Non-Negotiable Hiring Criteria:
  • Strong Leadership and management skills
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Willingness to travel mainly within Europe/European Territory. For meetings, international traveling including the US is required.
  • Excellent English skills, both verbal and written
  • Fluent in local language of area being managed.
  • Understanding of local cultural nuance

Recruiter: Alverina.Corion@Thermofisher.com
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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