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Job ID :
55496BR
Location :
US - California - Carlsbad
:
Job Description
Group: Life Sciences Solutions Group Customer Care
Division: LSG Commercial
Business Unit: Commercial Global Service, Support, & Customer Service
Band: 6



When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

As part of the GSS service training team, the individual in this role will play a key part in enabling our field service organization through education and training. The training specialist will be responsible for creating, delivering, and improving training courses and learning mechanisms around servicing and supporting Thermo Fisher Scientific equipment.

Responsibilities:
  • delivering in-person service trainings to field service engineers at our Carlsbad training center or other location
  • Working with service product development to create and implement learning and training programs to accompany new product launches and updates to existing instrumentation
  • develop, maintain, and update continued education programs for field service engineers, including classroom-based learning, elearning, and remote field-based learning.
  • participate in escalations and support the field service organization in a direct capacity when necessary
  • May require some travel to other Thermo Fisher training centers globally to support global service training needs

Minimum Qualifications:
  • Experience with service and repair of complex analytical equipment
  • Bachelors with 2+ years of direct experience within a service or training organization
  • Strong communications skills
  • Ability to excel in a team environment

Preferred Qualifications:
  • Experience with servicing and supporting of Thermo Fisher equipment, including CE Sequencers, QPCR platforms, and next generation sequencers
  • Knowledge around applications utilizing Thermo Fisher Scientific technologies
  • Experience with instructing courses in a technical capacity
  • Experience with elearning technologies and instructional design methodologies

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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