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Job ID :
54871BR
Location :
France - Illkirch
:
Job Description
Thermo Fisher Scientific Inc.is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $18 billion, we have more than 65,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike.



In order to ensure that the Third Party Services Hub Manager has enaough time to dedicate to team developement and to assist with personal development of the group we are looking to introduce a Team Leader :

Performance Management

  • Run induction programmes for new recruits in line with the Third Party Services ISO SOP documents and in line with probationary requirements
  • Conduct regular performance assessments to measure against defined criteria
  • Identify departmental, and individual, skill and competency shortfalls, define training plans and undertake necessary coaching, training and mentoring activity to ensure that all staff handles transactions in accordance with defined procedures and standards.
  • Develop and maintain a positive work environment maintaining the dignity and respect of all team members through active management and appropriate.
  • Manage absence levels to KPI requirement.
  • Implement and train where appropriate Standard Operating Procedures to support third party contractual agreements
  • Support TP Specialist with Supplier negotiation if required
  • Perform regular one to one reviews with direct reports to measure and assess progress and identify coaching or development needs

Resource management and planning

  • Plan and manage internal resources, in liaison with line Manager, to ensure that there is an appropriate level of departmental resource to service inbound enquiries and contract activity.
  • Set individual and team goals and targets in conjunction with Line Manager
  • Monitor workflow and patterns to avoid the development of backlogs, using Daily Management information.
  • Assist Line Manager with the recruitment for departmental vacancies
  • Run daily management meetings, and collect issues & implement investigation and resolutions
  • Maintain/update the daily management boards within the department
  • Act as first point of contact for direct reports in relation to complaints or operational issues, escalate onwards to line manager when appropriate

Reporting & Measurement

  • Compile and analyze reports against departmental KPI’s, goals and targets. Suggest proactive measures to address findings where appropriate, work with line manager on continual process improvement.
  • Analyze monthly MBR data, review revenue and margin performance against target/plan
  • Compile & update Tier 1/2/3 boards with required statistical information, review with Line manager on a monthly basis to identify improvement areas, and implement resulting solutions as appropriate
  • Compile as required customer reports to support contractual agreements
  • Track and analyze margin performance for the TP service, ensuring corrective/proactive action is taken to reach or exceed margin goals.

General Requirements

  • Effectively perform your duties whilst acting at all times in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.

  • Embrace and participate in PPI initiatives to identify improvements and cost savings to the business.

  • Undertake projects as allocated by Line Manager

Minimum Requirements/Qualifications:

  • Demonstrable track record of success in supervisory/management positions
  • A college degree in business, science or related field is desirable
  • An ability to operate within a matrix structure and build strong relationships; collaborative style with strong leadership skills and a demonstrated commitment to our values – Integrity, Intensity, Innovation & Involvement
  • Effective communicator (verbal, written and presentation), with a demonstrable ability to influence through a straight-forward style of communication; negotiation skills with demonstrable success in achieving win-win outcomes (for both supplier and customer negotiations).
  • You are required to be smartly presented at all times and have a professional approach when dealing with customers and key stakeholders
  • Experience in driving employee engagement and team performance within a sales driven environment
  • Occasional Travel required
  • Language requirements : French and English / Additional language skill as German, Spanish or Italian will be appreciated

Non-Negotiable Hiring Criteria:

  • Demonstrable track record of success in supervisory/management positions
  • Effective communicator (verbal, written and presentation), with a demonstrable ability to influence through a straight-forward style of communication; negotiation skills with demonstrable success in achieving win-win outcomes (for both supplier and customer negotiations).
  • Language requirements : French and English




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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