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Job ID :
56567BR
Location :
US - California - Carlsbad
:
Job Description

Knowledge, Skills & Abilities necessary:

  • Excellent communication (verbal and written) skills
  • Detailed understanding of Windows based software and flow cytometry analysis software
  • Ability to work independently, and as part of a group, to accomplish individual and team objectives
  • Independently resolve difficult customer problems

Responsibilities:

  • Provide technical support via phone or electronically to customers, external and internal
  • Requires in depth knowledge of Antibodies and Immunoassays products and services
  • Maintain highly accurate records in the service database for compliance regulations
  • Provide basic application support for internal and external customers
  • Resolves and/or escalates customer issues and complaints
  • Strive to increase customer satisfaction on a daily basis
  • All other duties as assigned by Technical Support Manager and/or Supervisor

Minimum Qualifications:

  • Bachelor’s degree in Biology or related field
  • Minimum 3-5 years hands-on experience w/ multicolor flow cytometry, including sample preparation, data acquisition, and analysis
  • Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus.

Preferred Qualifications:

  • MS or PhD in Biology or related field
  • Experience with assay and instrument troubleshooting
*IND-LPG



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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