This position is primarily focused on customer service and inventory management. As a first point of contact, the Site Specialist must provide the highest quality service when responding to the needs of the customer. In a responsive and accurate manner, the Site Specialist processes customer orders, responds to requests for pricing and returned goods, provides knowledgeable product information, answers inquiries promptly, and, if appropriate, provides technical assistance. The Senior Site Specialist takes the lead in working with the internal team to resolve customer service and vendor/customer interaction issues. The inventory management activities will include processing orders in our Remote Inventory system and making manual adjustments to inventory.
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