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Job ID :
57469BR
Location :
India - New Delhi
:
Job Description

Key Responsibilities:

  • Develop service function as a stable platform for ensuring sustainable growth of Business.
  • Working with the Field team and ensure all instruments are up & running and deliver quick Response time for all breakdown issues.
  • Be responsible for ensuring timely conduct of PM, Installations, Trainings, Software upgradation, etc.
  • Drive Service revenue - timely renewal of service contract and warranty expiries.
  • Deliver on CAS - working with field service teams and customers for timely closure of calls and reduce down time.
  • Work closely with supply chain teams to improve planning and spare parts availability in India, reduce the down time
  • Managing Service Channel Partners for Technical training, Factory escalations and managing parts inventory
  • Conduct regular reviews with direct team and channel partner service teams to assess the quality of service rendered and review FS metrics of RT/DT/DTR
  • Drive continuous Training for team members and process improvement through PPI.

Minimum Requirements/Qualifications:

  • Preferably an Electronics /Instrumentation Engineering Graduate/ Post Graduate with a minimum of 10 years industry experience
  • Experience of managing a team of Field Service Engineers
  • Must possess good technical, analytical and problem solving skills.
  • Effective interpersonal, oral and written communication skills
  • Drive “Customer Delight” with a focus on “Customer Centricity”
  • Ability to work with various individuals within various BU and divisions.
  • Should be a team player.
  • Thorough knowledge of the industry and must also have knowledge of service support optimization.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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