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Job Description

Job Title: ServiceNow Development Lead
Job Location: Bangalore, India

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world. Visit us at http://jobs.thermofisher.com

Position Summary:
The Offshore Development Lead is a technical leader who provides consultative technical direction to the Platform Support and Development Teams, assures enhancement and support decisions align to best practice guidelines, and provides technical input to driving platform enhancements and changes. The Offshore Development Lead has a strong understanding of ServiceNow development practices as well as ITIL and Agile methodologies. This role will both lead a team as well as contribute to the development of the ServiceNow application. The Offshore Development Lead reports to the ServiceNow Platform Lead and oversees a team of developers, configuration analysts and QA resources.
Key Responsibilities:

  • Design and implement Information Technology Service Management processes in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal, and ITOM
  • Design, Development and Implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting and third party software integrations
  • Performs advanced configurations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports, etc.
  • Accountable for the delivery of biweekly sprints for the development team as well as ensuring that platform incident SLAs are met
  • Leads daily scrum calls with development team, business analysts, and process owners
  • Reviews proposed design with all customer and internal stakeholders, and leads all technical design meetings
  • Coordinate with Platform Architect to ensure designs meet development guidelines and best practices
  • Ensures effective communication and coordination of offshore development team activities with onshore process owners and requestors
  • Works with Platform and Project Management teams to ensure enhancements are delivered completely, accurately, and timely
  • Coaches Offshore development resources to close technical and soft skill gaps during weekly mentoring sessions
  • Provides leadership and participates in vetting new requirements on the ServiceNow platform
  • Stays current on ServiceNow products and applicable integrated technologies
  • Drives process improvements and ensures process adherence for the offshore development team
  • Contributes development to biweekly sprints
  • Other duties as assigned
Minimum Requirements/Qualifications:
  • Bachelor’s Degree in Computer Science, Business Management, Project Management or Management Information Systems or equivalent work experience acceptable
  • ITIL Foundations V3 certification desired
  • ServiceNow Administrator Certification
  • Certified ServiceNow Developer Certification desired
  • Certified ServiceNow Implementation Specialist Certification desired
  • 3+ years working in ServiceNow Environment
  • 3+ years in a technical leadership role
  • 3+ years’ experience developing in: PHP, Java, Python, Ruby, .Net, or Perl.
  • Scripting (JavaScript, AngularJS, HTML, CSS, Jelly) and Rest API experience preferred
  • 3 years of experience working in a similarly complex technical organization
  • Ability to translate details into specific tasks needed to accomplish a task or solve a problem
  • Ability to problem solve and work well in complex, ambiguous situations
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Proven ability to navigate the technology environment and work effectively with multiple groups
Non-Negotiable Hiring Criteria:
  • Strong attention to detail, organizational skills and time management skills
  • Outstanding verbal and written communication skills
  • 3+ years working in ServiceNow Environment and should have played a technical leadership role

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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