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Job ID :
57921BR
Location :
US - California - Santa Clara
:
Job Description
  • Provides third tier level expert technical hardware and software support for Microarray –related Instrumentation
  • Develops or assists in the development and maintenance of service and support procedures for new and existing products
  • Develops training course materials and conducts or assists with internal training activities for Field Service Engineers.
  • Creates or assists in the preparation of Technical Alert Communications (TACs), Service Manuals and other documents
  • Act as a liaison between the global Field Service Engineer teams and Engineering by facilitating communication and maintaining escalation processes
  • Participates in new product introduction teams as a Services & Support Core Team and Extended team member.
  • Reports design, reliability and maintenance problems or bugs to R&D Sustaining teams
  • Participates in process and operation improvement opportunities
  • Complies with company quality management systems, policies and procedures
  • Additional duties/responsibilities according to business needs, occasional business travel required.

Qualifications:

  • Master’s or Bachelor’s degree in engineering field, preferably mechanical, electrical or bioengineering
  • >10 years related experience, preferably in Biotech industry
  • Experience with service or design/manufacturing of instruments such as liquid handlers, optical detection systems or similar
  • Needs to be self-motivated, able to lead projects or initiatives without close supervision and motivate and influence others.
  • Have ability to work effectively within a cross-functional team with diverse background and areas of expertise
  • Field service or other Support or customer facing related experiences preferred
  • Excellent oral and written communication skills
  • Demonstrated technical writing skills
  • Familiarity with structured troubleshooting methods
  • Knowledge of basic molecular biology preferred



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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