Job Title: Customer Care Engineer
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
The incumbent will be responsible for the identified list of customer and will be accountable & responsible for the end to end requirement of the maintaining the customer instruments and CAS-Mainly HPLC, GC.
Attend all Breakdown calls and closure within the assigned service parameters of response time by proper allocation of time to achieve customers satisfaction. Have complete ownership of the service delivery process for the assigned customer base. Providing timely Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of P.Ms for assigned customer base to justify AMC charges Achievement of financial objectives as assigned and completion of the cycle of order process. Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base. Timely reporting of all service reports, weekly reports, expense statements and any other data which is asked from time to time through SFDC and emails to ensure communication flow. Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve proper discipline of operations
Minimum Qualifications / Skills required:
Candidate must have Science Graduate in Instrumentation or Electronics background
Expertise & hands on experience on HPLC/ GC operations, troubleshooting, servicing and design principle
At least 2-3 Years of experience on Installation Supporting HPLC / GC. As well experience with third party system lick Agilent or Waters and Simadzu
Apply logical, analytical & technical diagnostic skills to resolve problems quickly.
Efficient Team player
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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