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Job ID :
Location :
Vietnam - Ho Chi Minh City
Job Description

The principal job function of the Resident Field Service Engineer (FSE) is to provide on-site field service support and coverage for our Thermo Scientific Spectrometry Analytical Instrument.

Position Summary:
In co-operation with the Field Service Manager, to take responsibility on field and bench support & repair of products and systems from the full Environmental and Process Manufacturing (EPM) product portfolio.

Establish and build effective relationships with customers with a view to generating repeat business, with direct sales of maintenance contracts. Work closely with other Sales Managers to maximize sales opportunities.

Key Responsibilities: ·
  • Respond to customer service requests within an acceptable timescale and within the constraints of particular customer contracts.
  • Identify faults and undertake cost effective repairs on instruments and systems, whether through a field visit or a bench repair.
  • Provide telephone and face to face support and advice to customers and resellers on instrument operation and problem solving.
  • Maintain regular contact with key customers by telephone, fax or e-mail.
  • Generate opportunities for the sale of maintenance contracts and ensure these are followed through.
  • Provide assistance to the Sales Managers in the preparation of service quotations.
  • Arrange and deliver product training to promote the service function.
  • Liaise closely with the office-based functions to ensure effective communication and complete all paperwork promptly.
  • Liaise closely with the Service Leaders to ensure effective communication and updates.
  • Ensure knowledge of EPM products and applicable legislation is maintained and kept up to date.
  • Diploma or equivalent in Electronics, additional qualification or experience in Mechanical Engineering would be an advantage
  • Prior success in a field service role performing mechanical and electronic repairs
  • Proficient in Microsoft applications
  • Customer focused and committed to providing a high quality, professional service
  • Ability to quickly develop a good understanding of the business requirements
  • Must have a commercial orientation and be confident selling the service
  • Must be methodical and well-organized with good attention to detail
  • Able to prioritize work tasks for self and others
  • Able to communicate positively and effectively, both verbally and in writing
  • Excellent interpersonal skills
  • Adaptable and willing to be flexible in approach to work required
  • Able to work individually but also as part of a team
  • Able to remain calm under pressure
  • Energetic, positive and proactive team member
  • Valid Driving License is essential
  • Must be willing to undertake significant travel within the region with at least 2 or 3 nights a week away from home
  • Occasional travel to Europe and the USA will be required for training and team meetings

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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