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Job ID :
58852BR
Location :
US - Tennessee - Memphis
:
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Priority Solutions International, part of Thermo Fisher Scientific, is a Life Science specialty logistics provider. Our focus on product integrity across the full supply chain including samples, urgent care and trade product is best-in-class and aligned with Life Science Quality Assurance requirements. Our industry business intelligence across multiple clients, adherence to regulatory requirements and deviation prevention mechanisms provides both tangible and intangible cost savings. This is why the largest global pharmaceutical companies have come to rely on us to support their very specific logistics needs. http://www.prioritysolutions.com

Responsibilities:
  • Answer 50 – 70 Inbound and Outbound calls per day / Average Talk Time - 5 minutes or less
  • Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
  • Accurately identify and escalate AE/PQC to client within 1 business day
  • Field caller complaints and escalate via the request for supervisor process
  • Respond to sample accountability emails within 24 hours of receipt
  • Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
  • Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
  • Attendance and On phone percentages (90% or better)
  • Adherence to all CWI, SOP, Federal regulations as well as all policy and procedures
Qualifications:
  • High School graduate (some college preferred)
  • 3-5 years customer service experience within a inbound call center environment
  • Above average computer skills
  • Exceptional written and verbal communications
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Bio systems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. Apply today at http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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