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Job ID :
Location :
Brazil - Sao Paulo
Job Description

Position Summary:

The Technical Application Specialist is responsible for providing a broad range of technical, software, and applications remote support to Thermo Fisher Scientific customers and field personnel.

Key Objectives of the role:

  • Provide technical support for Thermo Fisher Scientific product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat
  • Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted.
  • Documents customer reported product problems and questions by entering relevant information into a computer based call-tracking system
  • Develops and maintains knowledge of department processes and systems

    Secondary Responsibilities:

  • Interacts with members of other departments to report design, reliability, documentation, and maintenance issues
  • May provide on-site support to customers by conducting demos, troubleshooting issues or presenting overview sessions
  • Develops technical documentation for use by internal and external customers
  • May assume point person responsibilities for current or new platforms and applications
  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge
  • Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
  • Present technical updates to colleagues and contribute to department meetings.
  • May present technical and product information at trade shows and in customer field visits.

Minimum Qualifications:

Bachelor's degree (B.S./B.A.) in Life Science areas such as biochemistry, biology, microbiology. Must have a MSc in cell biology, molecular biology or similar field.

Required Qualifications:

  • 3+ years of laboratory experience in molecular biology techniques required.
  • Experience in Gene expression profiling by real-time PCR is mandatory.
  • Experience in Protein Analysis, DNA sequencing (Sanger/NGS), genotyping by capillary electrophoresis, and Cell biology workflows are differential.
  • Proven ability to quickly learn large amounts of new, complex technical information.
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
  • Ability to manage multiple priorities.
  • Problem-solving ability.
  • Computer literacy, including spreadsheet, database, word processing and Internet applications.
  • Strong teamwork ability
  • Languages Portuguese and English required; Spanish is differential;

Working Conditions:

  • This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor.
  • The use of voice is required for a significant portion of the day.
  • The physical demands are typical of those associated with an office environment.
  • Occasional work in a laboratory environment may be required. Must be capable of observing and adhering to lab safety standards and protocols.
  • Occasional travel may be required
  • Extended work hours or on-call time may be required based on business need.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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